Frequently Asked Questions

Membership

How do I join the library?

Membership at Hume Libraries is free and open to anyone in Victoria. You can join online or in person at a branch. Don’t forget to bring some ID. For more information, view Membership Conditions.

What type of memberships can I have?

Full, Digital or Organisational. For more information view how to join the library.

What is my Library ID and/or PIN?


Digital Memberships

Your Library ID is in the following format XXXXXX-X and is displayed on the confirmation screen after your online registration. Your PIN is a 4 digit number that was chosen by you when you first registered online.

Full Memberships

Your Library ID is a nine digit number found on the back of your library card below the barcode. Your PIN is a 4 digit number that was chosen by you when you first signed up.

How do I log into my library account?

This can be done either through the Hume Libraries app or through the online catalogue. You will need your Library ID and PIN handy. If you have forgotten your Library ID or PIN contact your nearest Hume Libraries Branch.

Hume Libraries App

  1. Open Hume Libraries app
  2. Tap My Account
  3. Tap Sign In
  4. Enter Library card number and PIN
  5. Tap Login

Online Catalogue

  1. Go to online catalogue
  2. Click My Account on top right corner of page
  3. Enter Library card number and PIN
  4. Click Login

 

How can I keep track of my library loans?

The easiest way to keep track of your loans is to login to your library account either online or using the Hume Libraries app. You can then see what you have borrowed and when they are due.

What should I do if I lose my card?

Report the loss as soon as possible so we can stop the card from being used. We will issue you a new one. Fees apply. 

To report the loss:

What should I do if my address changes?

Contact us as soon as possible so we can update your account. You will need to provide proof of your new address.

 

Borrowing and Reserving

How many items can I borrow?

There is no limit on the number of books and DVDs you can borrow. However, some restrictions apply to special collections:

Launchpads:  2 at a time

STEAM equipment:  2 at a time

How long can I keep library items?

Library items may be borrowed for 3 weeks at a time. You can renew items up to 2 times each, provided they are not reserved by another member.

Inter-Library Loans may be renewed upon request. Please contact us for more information.

How do I find the items I want?

You can find items by searching the online catalogue or Hume Libraries App. They will display whether we have the item you want, which library has a copy and whether it is on the shelf or on loan. The catalogue is also a great tool for browsing titles by authors and various other categories.

How do I reserve an item?

You can reserve items through the online catalogue, Hume Libraries App or at the library information desk.

How many items can I place on hold?

You may have up to 20 holds on your card at any given time.

How long do I have to pick up my hold(s)?

You have 7 days to pick up your holds from the date of receiving a notification.

What if the library does not have the title I am looking for?

We welcome requests for items we don’t hold in our collection. You can make a recommendation online or at one of our library branches. We will consider purchasing items that are available in Australia at a reasonable cost, are suitable for a public library collection, and would be expected to generate multiple loans. For more information view ‘Can’t find what you want to borrow?’.

 

Overdues and Renewals

Will I receive a notice if I have overdue items?

You will receive a notice via your preferred notification method, email, SMS or a letter by postal mail, once an item is overdue. However, please note that these notifications are a courtesy and it is still your responsibility to return items by their due dates (no late fines).

Do you have late fines?

We no longer charge late fines and only ask that you return items promptly so other members can access them. If an item(s) is overdue by 21 days a lost fee will be charged. If the item(s) is returned these fees will be waived.

How many times can I renew my item?

Items can be renewed up to 2 times each, provided they are not reserved by others. Inter-Library Loans may only be renewed subject to approval. Please contact us for more information.

How do I renew an item?

You can renew your item(s):

Keep your Library ID and PIN handy.

 

Other

Does the library accept donations?

Unfortunately, the library does not accept donations.

Can I book a study and work space?

Unfortunately, bookings are not available. Our study and work spaces operate on a walk-in basis. For more information see study and work spaces.

How do I book a computer?

Bookings are not required but encouraged. You can book a public computer via the Hume Libraries App, online or by calling your nearest branch. Please have your Library ID and PIN handy as you need this to make a booking and to log into a computer.

Can I eat or drink in the library?

You can eat and drink in the library space with a few restrictions:

  1. Drinks need to be sealed, i.e., a bottle with a top or a coffee cup with a lid.
  2. There are no drinks allowed around the PCs.
  3. There is no hot food allowed anywhere in the library.
  4. No food is allowed to be consumed in the children’s areas of the library.

Can I print a document at a library branch?

Yes, printing is available at all our branches. For more information see Print, Scan and Copy

Can I scan a document at a library branch?

Scan to USB is available at Broadmeadows, Craigieburn and Sunbury Libraries. For more information see Print, Scan and Copy.

Can I photocopy a document at a library branch?

Photocopying is available at Broadmeadows, Craigieburn and Sunbury Libraries. For more information see Print, Scan and Copy.

 

Got another question? Contact the library.